Terms & Privacy Policy

Who we are

Our website address is: https://www.gemmellsgardencentre.co.uk.

Regular Terms and Conditions of Sale

Description and price of the goods

. Prices do not include charges for delivery. This will be additional depending on the value of the order or weight of the products.

. The goods are subject to availability.

. If on receipt of your order the goods you have ordered were shown in stock and are then not available in stock, we will inform you as soon as possible and advise you of the earliest possible delivery date. Should you wish to cancel your order, you need to immediately send an email to info@gemmellsgardencentre.co.uk stating your order number and that you wish to cancel your order. On receipt of your request we will issue a refund.


Payment & Security

. Payment for the goods and delivery charges can be made by any method shown on our website. 

. To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.

Protect Customer Information

. When you place orders or access your account information, we offer the use of a secure server.

. For credit card transactions, Gemmells Garden Centre adds security by using Secure Sockets Layer (SSL) technology.

. As required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. 


. The goods you order will be delivered to the address you give when you place your order. Deliveries are normally made between the hours of 9am to 6pm Monday to Friday.

. Orders placed using our named day delivery will be charges £25. If order is placed before 12:00 pm (noon) on a working day we will be process your order that day and will be delivered, in most cases the next working day if this is your designated delivery date. 

. Where on the website we have indicated items in stock, we shall endeavour but not guarantee to deliver the goods, once ordered within 1to 5 working days.

. If some items are not in stock, or the quantity required is not in stock, we shall inform you by your email address and advise you of the anticipated delivery date.

. If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.

. Free local delivery for all orders over £60, however all orders below £60 will be charged £20 delivery charge.

. The goods may be delivered in advance of the quoted delivery date and at anytime of the day.


. To make a claim for any damages and or shortages you must immediately send an email to info@gemmellsgarencentre.co.uk stating your order number and the details of the damages or shortages.

. We will arrange for the goods to be collected and replaced.

. Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.

Your right of cancellation and Returns Policy

. You have the right to cancel your order at any time up to the end of 14 days after you receive the goods (see below), providing the goods have not been fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition.

. If you wish to cancel your order, you must send an email to info@gemmellsgardencentre.co.uk with your order number and that you wish to cancel your order. We will arrange for the goods to be collected from you. You will be liable for all costs relating to returning the goods to our Garden Centre.

. If you desire to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Gemmells Garden Centre at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

. Once you have notified us that you are cancelling the order, we will refund or re-credit you within 30 days, only after the cancelled items have been received in good condition by us.

Data Protection & Privacy Policy

. We will take all reasonable precautions to keep the details of your order and payment secure.

. Gemmells Garden Centre understands the value of privacy. We want you to enjoy your shopping experience with us in the safe knowledge that we take every precaution to ensure your privacy is maintained.

. We do not disclose shopper information to third parties.

. Your personal details will remain private and confidential. All data collected is for our internal use only.

. We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals.